Terms & Conditions
These terms and conditions, subject to occasional updates, apply to all services provided by us online, whether accessed through a mobile device, email, or phone. By using our website, applications, or making a booking, you confirm that you have read, understood, and agreed to these terms.
1
Concierge Service
Our website connects clients with a broad array of services, including lodging, transportation, yacht rentals, and event planning, which we organize through our network of Partners in Ibiza.
2
Personal Information
IbizaByLife operates as a facilitator, not a direct service provider. We take clients' preferences, communicate them to our Partners, and then provide clients with pricing and service details. After a client agrees to the pricing, we coordinate with the chosen Partners to arrange the services and manage the necessary agreements.
By agreeing to a price, clients permit the sharing of their personal information with the relevant Partners, as per our Privacy Policy. We then handle the final booking and ensure all contract details are in place.
3
Partners Agreements
While we make every effort to provide accurate information, we cannot assure the completeness or precision of the details supplied by our Partners. It is important for clients to carefully examine the specific terms, conditions, fees, taxes, and cancellation policies outlined in the Partner agreements.
4
Refund and Cancellation Terms
Clients are entitled to a full refund of their reservation fee if they cancel within 48 hours of booking, before the reservation is made or if we are unable to secure the reservation as requested.
However, if we successfully secure the reservation request and the client decides not to proceed with the reservation, even after the our fee has been paid, this fee will not be refunded.
We understand that emergencies and unexpected events, such as family matters, can occur. If you are unable to attend due to such circumstances, please inform us promptly. We will do our utmost to accommodate your situation and offer possible solutions.